Policies

As with any dietary supplement, consult with your physician prior to use. Do not use if pregnant or nursing. Keep out of reach of children.

Any statements on this website have not been evaluated by the FDA. Our products are not meant to diagnose, treat, or cure, or prevent any disease.

Our products contain less than 0.3% THC. Our products with White Lettering on the Label are THC Free.

Each order purchased directly from KickingMuleHemp.US comes with a 100% satisfaction guarantee. If you don’t love the Kicking Mule products you ordered, we will take care of you.

• We offer full refunds up to 30 days from the date of purchase.

In the event that you would like to return your product, please visit our Returns page, or email us. We will provide you with a complimentary return label and detailed instructions on how to process the return. You may also contact us directly at (509) 251-8306.

Important: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.

Can I return my product no matter what?

Unfortunately, there are times you cannot return your product - we do not accept empty containers for a refund, for instance. Any defective product or product that you have tried but does not give you a great experience, however, we will accept and issue a full refund. Kicking Mule will pay for postage for you to return your product - fill out the form above to begin.

Each order purchased directly from KickingMuleHemp.US comes with a 100% satisfaction guarantee. If you don’t love the Kicking Mule products you ordered, we will take care of you.

• We offer full refunds up to 30 days from the date of purchase.

We have developed your product for effect and convenience, used only the highest quality certified contaminant free and natural components and have manufactured the product to consistently high standards. We laboratory test all of our products for purity with associated Certificates of Analysis (COA) available for your review on our Integrity page. Our satisfaction is derived from zero defects and exceeding your expectations.

If you are dissatisfied with our product for any reason, we would invite you to call our attention to the issue through the customer service portal and return the product to us. The refund process is designed to be easy for you, informative for us, and we pay the freight if you should decide to return a product for a refund.

Can I modify the billing & shipping addresses on my subscription?

Yes. Once you log into your profile, you can modify the shipping information and billing information to your subscription order. Shipping information is located above the products you are subscribed to. Billing information is located in the information tree on the left hand side. Select either option to edit and confirm by selecting Save.

Can I modify the frequency on my subscription?

Yes. Once you log into your profile, identify the product you wish to modify and select Edit. Next, select Change Delivery Schedule and select the desired frequency. If you need assistance, please reach out to support@kickingmulehemp.us

Can I cancel my subscription?

Yes. Please be sure to access this from a desktop as you might have issues when completing this task from a mobile device. Once you log into your profile, identify the product you are subscribed to and select Cancel. You will receive an email confirmation that the subscription has been canceled. If you need further assistance with cancelling your subscription, please reach out to support@kickingmulehemp.us

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by mail at:

Kicking Mule Hemp

Privacy Compliance Officer

315 S. Dishman Rd. Spokane Valley, WA 99206

Please read this statement before using www.KickingMuleHemp.US (this website). Use of this website constitutes your acceptance of this copyright statement and terms of use (collectively, “Terms of Use”). If you do not accept these terms of use, do not use this website.

Kicking Mule reserves the right to modify these Terms of Use without notice, and any modifications are effective immediately when written here. Kicking Mule may, at any time, terminate your access to this website. Access to the website may be monitored by Kicking Mule. If you are accessing this website as a representative of an organization, these Terms of Use bind you and your organization. The references to “you” and “your” shall be construed to apply to you individually and the organization.

While Kicking Mule maintains copyright protection of all materials, information and publications (collectively, “website information”) it places on this website, Kicking Mule consents to downloading, copying, and distribution of the information for non-commercial purposes by you only. In consideration of this consent, you agree that copies of website information will retain all copyright and other proprietary notices, and that you will not modify the website information in any way. Except where your use constitutes “fair use” under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, or distribute any website information, in whole or in part, without the prior written consent of Kicking Mule.

As a condition of your use of this website, you will not use the website or the website information for any purpose that is unlawful or prohibited by these Terms of Use. You will not use this website in any manner that could damage, disable, overload or impair the operation of this website.

Certain information available on this website is provided by other parties, particularly information about such other parties. You understand that all such information, data, text, photographs, graphics, video, messages, or other mediums, are the sole responsibility of the originating party, and that Kicking Mule has no responsibility for such content and does not guarantee the accuracy, integrity or quality of such content. In no event is the inclusion of a statement about another party, a reference to such other party or a web link to another party’s website an endorsement of such other party, their products, or their services.

You may not use any of Kicking Mule's proprietary logos, marks, or other distinctive graphics, video, or audio material in your links. You may not link in any manner reasonably likely to 1) imply affiliation with or endorsement or sponsorship by Kicking Mule; 2) cause puffery, malice, or deception; 3) dilute Kicking Mule's trademarks, service marks, or trade names; or 4) otherwise violate applicable law.

Kicking Mule makes no representations or promises to develop, provide, or market any service or product discussed on this website, and you shall not rely on the information provided or the prospect of availability of any software, service, or product currently in development or currently anticipated to be made available in the future.

Any questions on our Terms of Service should be sent to us at support@kickingmulehemp.us

SECTION 1

What do we do with my information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable):

With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@kickingmulehemp.us or call our customer service at (509) 251-8306.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Squarespace, Inc.

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases, and the general Squarespace application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Squarespace's Terms of Service or Privacy Statement. Go to https://www.squarespace.com/privacy.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.